YM778.TV Chapter 21 Wait, Is This Guy Really Buying It?
"Sure, I\'ll add you on WeChat and then help you register."
In the showroom, Chen Na added Shen Yuan as a friend, checked the driver\'s license he sent over to confirm it was still valid, and then went to handle the registration procedures.
Actually, Chen Na had little hope for this customer.
If he were truly an interested buyer, Qin Yang would not have treated him so coldly.
Typically, other salespeople are also reluctant to serve customers who have been passed over.
The main reason Chen Na took on Shen Yuan was that she hadn\'t serviced any customers yet today, and this customer could be recorded as in-store traffic, making her daily report look a bit better.
Otherwise, when the nightly report came out, the leadership would think she hadn\'t done anything all day and had just been loafing around.
Furthermore, she had a good relationship with the receptionist and was willing to help out with this favor.
Next, Chen Na had Shen Yuan sign the test drive agreement and then took him for a drive outside.
After getting out of the car, Shen Yuan expressed his satisfaction, "The power is impressive; although the car is large, it doesn\'t feel cumbersome to drive."
"Of course," replied Chen Na with a smile, "This model has a 6-cylinder 3.0T engine with 400 horsepower, and the maximum torque can reach 550."
Shen Yuan nodded. The Defender was quicker to accelerate than his previous 4-series, which took just over 7 seconds to go from zero to one hundred, while this model needed just over 6 seconds.
The car was nice, and the saleswoman was pleasing to the eyes. Because the test drive was in the outdoor open air, the car had inevitably been sitting in the sun for a while, leading to a higher temperature inside.
But Chen Na had thoughtfully started the car\'s air conditioning in advance, bringing down the interior temperature.
Shen Yuan took a moment to appraise the female salesperson. In terms of body and looks, she was on par with Fang Minhui.
However, with glasses, a skirt suit, and a white shirt, she lacked some of Fang Minhui\'s innocence but possessed an added touch of professionalism and intellectuality.
In the current car industry downturn, 4S shops broadcasting live to grab attention often employ saleswomen with prominent headlights, dressed in black stockings and short skirts.
There have also been online claims that 4S shop female salespeople, in order to meet their sales targets, engage in "PY transactions" with male customers.
Yet it was unknown whether the woman before him was like those mentioned online -- aside from making deals, could she also engage in "special" dealings?
"Alright, let\'s talk about the price. If the discount is right, I can make a decision today. Also, do you have any P400XS models in stock?"
Shen Yuan was well acquainted with the vehicle\'s specs and, within his budget, naturally wanted the highest configuration. But he also had to consider the wait time for placing an order.
Chen Na was taken aback, wondering if she had heard wrong, and couldn\'t help but turn to look at Shen Yuan.
From the sound of it, was Mr. Shen planning on placing an order?
You have to understand that with customers interested in the Land Rover brand, the sales cycle is usually quite lengthy.
There\'s a classic saying online, "Toyotas won\'t break, Land Rovers won\'t fix," which has indeed given Land Rover a bad reputation.
Indeed, Land Rover\'s failure rate and complaint rate are among the highest in the luxury brand category, earning it the nickname "gas-guzzler."
Therefore, the customer conversion rate for store visits is also relatively low; even with interest, it would generally take 3-4 visits to the shop before a sale might happen.
Often, customers wouldn\'t necessarily buy even if the salesperson talked their ear off.
Yet, Mr. Shen had just mentioned... if the price is right, he could decide today?
Something didn\'t add up. If he really wanted to buy, why would Qin Yang have given up on servicing him?
"Is there a problem?" asked Shen Yuan, noticing Chen Na\'s strange expression.
Chen Na paused for a moment, then quickly adjusted: "No problem. I\'ll give you a quote in a bit, at the most favorable price. We don\'t have it in stock at the moment, but there are two on the way, which should arrive at the shop within a week."
"It\'s okay to wait a few days."
"Uh-huh."
Chen Na took a deep breath, surprised that happiness had come so unexpectedly.
Their commission per car was very high; selling just two or three cars a month could make one\'s monthly income exceed ten thousand bucks.
In the shop, a salesperson who could sell five or six cars a month was already overjoyed.
Not to mention the Defender, whose commission was second only to Range Rover.
Although it\'s not as expensive as a Range Rover, it still costs nearly a million once it\'s on the road.
It\'s really not something just anyone can afford!
Customers like this, who look around for a bit and then straightaway decide to buy a luxury car worth millions after a test drive, are what they call angel customers to them!
Qin Yang, oh Qin Yang... you really missed out on a fortune!
Chen Na\'s mood grew more and more delightful, she walked to her office with a smile to get a quotation booklet, and she even couldn\'t help but rise onto the balls of her feet with excitement.
Inside the office, Qin Yang was scrolling through short videos when he saw Chen Na walk in. He was about to make a snide remark, but upon noticing something off about Chen Na\'s expression, he held his tongue.
??
Isn\'t this kind of action and expression something Chen Na shows only when she\'s closing a deal?
"Chen Na, how\'s the customer\'s level of interest?"
Qin Yang asked tentatively, feeling slightly uneasy.
"Not bad,"
Chen Na casually replied, thinking to herself that he\'d know once she closed the deal.
Actually, she didn\'t have a very high opinion of Qin Yang, who always acted picky with customers because he had stable performance numbers and left the others to clean up his messes.
And before, Qin Yang had shamelessly pursued her, of course, she didn\'t care for someone like Qin Yang.
"Looking at Chen Na, the customer\'s interest seems quite high," Xiao Yang said with a laugh from the side.
He knew Chen Na was an experienced saleswoman with a good grasp of gauging potential customers, so there was a high possibility that this customer would make a purchase.
Anyway, he wasn\'t on good terms with Qin Yang. A previous order he missed out on because of Qin Yang had cost him the title of Sales Champion for the month, and missing out on the extra five thousand bucks for the monthly top sales award was something he still held onto.
And whether or not the deal was closed, or with whom it was closed, it didn\'t affect him, so he might as well stir the pot.
"Actually, every customer who comes to the store has some level of interest."
Chen Na said, smiling, proudly strutted out of the office.
"Qin Yang, something\'s not right,"
Xiao Yang started to fan the flames on Qin Yang\'s side after seeing Chen Na walk out so confidently.
"Impossible, he won\'t buy, it\'s just a quote."
Qin Yang was feeling nervous, but still sounded quite firm.
"Hope so,"
Xiao Yang smiled insinuatingly, while Qin Yang was actually thrown into turmoil. He craned his neck, watching the showroom\'s every move closely.
Half an hour later, after getting a quote and some negotiation, Shen Yuan decided, and the car would arrive within a week.
The timing was acceptable, so Shen Yuan planned to put down a deposit first.
Chen Na thoughtfully prepared the contract for Shen Yuan and then escorted him to the cashier to place the deposit.
Meanwhile, Qin Yang in the office kept an eye on the showroom, and when he saw Chen Na leading Shen Yuan to the cashier, the expression on his face suddenly stiffened.
???
No way, is this guy actually buying?
Based on his experience, aren\'t these customers supposed to just leave after a test drive, at most get a simple quote?
Now he\'s going to book the car?
Qin Yang\'s scalp started to tingle; he had sold 3 cars this month and was just one short of the mid-month bonus.
A total of three thousand bucks, plus the Defender\'s commission—that\'s seven thousand bucks!
Qin Yang\'s heart bled. It felt like 7000 bucks that should\'ve been in his pocket were now leaping into someone else\'s.
Damn it, Fang Minhui! When you have such a rich customer, why didn\'t you give me a heads-up?!
.....